Florigo wanted a single internal system that could be used by all divisions of the business. Up to that point Florigo was using different systems for sales and for service management which led to teams having incomplete views of customer interactions. Additionally, any service work that required invoicing to the customer involved the slow manual inputting of the job details before the customer could be billed.
A further challenge for Florigo was how they could more efficiently schedule service jobs. Improved scheduling would allow engineers to reduce the time spent travelling which would in turn allow them to address customer service jobs more rapidly.
Finally, Florigo’s current software was not sufficiently intuitive, which led to time being lost gaining access to, and interpreting, customer data.