Manage jobs using a drag-and-drop interface on the interactive scheduling board, complete with colour coding, or take advantage of the latest AI technology, to automatically calculate the most efficient routes, and send the right engineers to the right jobs.
Improved Customer Communications
Automate your communications to customers, by email or SMS, and keep them informed along every step of the way. We can even integrate a custom-built customer portal to give your clients the ability to view upcoming appointments, submit and review support tickets, and even gain access to your very own knowledge bases.
Advanced Mobile Capabilities
Provide your mobile workforce with the crucial client details they need, whether they’re back at the office or on the road. Accept bookings, update jobs and even upload pictures to allow a customer to sign off on work, all at the touch of a button from your mobile device.
Proactive customer support
Proactively monitor your customers devices using state-of-the-art Internet of Things (IOT) technology, meaning you can solve issues remotely, or schedule on-site repairs before the customer is even aware of the issue. By remotely monitoring your customers devices you can reduce the number of on-site visits, and identify potentially underperforming products before they fail.
See How Dynamics For Field Service Can Help With A Real World Case Study